Chapman, Ross L.; Soosay, Claudine; Kandampully, Jay - In: International Journal of Physical Distribution & … 33 (2003) 7, pp. 630-650
Service industries hold an increasingly dynamic and pivotal role in today's knowledge‐based economies. The logistics industry is a classic example of the birth and development of a vital new service‐based industry, transformed from the business concept of transportation to that of serving...