Colomo-Palacios, Ricardo (contributor); … - 2012
framework for customer knowledge management based on social Semantic Web: a hotel sector approach / Marcirio Silveira Chaves …1. Semantic technologies in motion: from factories control to customer relationship management / Ricardo Colomo …-Palacios -- 2. Knowledge-driven customer support services: a socio-engineering approach / Itzhak Aviv, Meira Levy and Irit Hadar …