//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Sousa, Rui"
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
~type_genre:"Working Paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
4
Relationship marketing
4
Service industry
4
Customer service
3
Dienstleistung
3
Distribution channel
3
Kundenservice
3
Services
3
Vertriebsweg
3
Customer satisfaction
2
Dienstleistungsmanagement
2
Electronic Banking
2
Electronic banking
2
Kundenzufriedenheit
2
Portugal
2
Service management
2
Bank
1
Beschwerdemanagement
1
Bundling strategy
1
Business services
1
Capabilities
1
Complaint management
1
Core encounter
1
Customer Behavior
1
Customer retention
1
E-commerce
1
Electronic Commerce
1
Financial performance
1
Firm performance
1
Forschung
1
Impact assessment
1
Industrie
1
Kundenbindung
1
Leistungsbündel
1
Manufacturing industries
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
Handbuch
Working Paper
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Sousa, Rui
Propper, Carol
27
Gravelle, Hugh
18
Bloom, Nicholas
12
Siciliani, Luigi
11
Van Reenen, John
11
Santos, Rita
10
Seiler, Stephan
10
Gaynor, Martin
9
Gutacker, Nils
8
Moscelli, Giuseppe
8
Sutton, Matt
8
Burgess, Simon M.
7
Gibbons, Steve
7
Machin, Stephen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
Jamasb, Tooraj
5
Laudicella, Mauro
5
Lemos, Renata
5
McColl-Kennedy, Janet R.
5
Pollitt, Michael G.
5
Rahman, Zillur
5
Sadun, Raffaella
5
Silva, Olmo
5
Street, Andrew
5
Bojke, Chris
4
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Di Liberto, Adriana
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Kowalkowski, Christian
4
Neri, Lorenzo
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Rust, Roland T.
4
Schivardi, Fabiano
4
more ...
less ...
Published in...
All
Decision sciences : DS
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of business research : JBR
1
Journal of service management
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui
;
Silveira, Giovani J. C. da
- In:
International journal of operations & production …
37
(
2017
)
4
,
pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
4
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->