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~person:"Sousa, Rui"
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Sousa, Rui
Stauss, Bernd
19
Thomas, Oliver
14
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11
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
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Van Vaerenbergh, Yves
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Hinterhuber, Hans H.
8
Kumar, Anuj
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Nüttgens, Markus
8
Walsh, Gianfranco
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Barnes, Donald C.
7
Bliemel, Friedhelm
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
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McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
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Sharma, Piyush
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Shin, Hyunju
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Sirianni, Nancy J.
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Söderlund, Magnus
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Beatty, Sharon E.
6
Bowen, David E.
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Collier, Joel E.
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Dangelmaier, Wilhelm
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Dixon, Matthew
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Ellinger, Alexander E.
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Groth, Markus
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Gruber, Thorsten
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Decision sciences : DS
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Journal of business research : JBR
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ECONIS (ZBW)
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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2
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
3
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
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