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"Render Good for Evil" or "Take an Eye for an Eye"? : The double-edged sword of customer mistreatment
Lu, Wenzhu
;
Wu, Haibo
;
Liu, Shanshi
;
Sun, Bo
- In:
Journal of business and psychology
38
(
2023
)
4
,
pp. 941-953
Persistent link: https://www.econbiz.de/10014339241
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