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~person:"Suoniemi, Samppa"
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Search: subject:"System Quality"
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Firm performance
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1
CRM system quality
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CRM systems
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Suoniemi, Samppa
Elie-dit-Cosaque, Christophe
4
Zhou, Tao
4
Monteiro, Albertina Paula
3
Straub, Detmar W.
3
Vale, Joana
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Al-Otaibi, Sultan
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Journal of business research : JBR
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The journal of business & industrial marketing
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ECONIS (ZBW)
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CRM system implementation and firm performance : the role of consultant facilitation and user involvement
Suoniemi, Samppa
;
Zablah, Alex R.
;
Terho, Harri
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
13
,
pp. 19-32
Persistent link: https://www.econbiz.de/10013538908
Saved in:
2
The impact of firm-level and project-level it capabilities on CRM
system
quality
and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
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