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~person:"Tam, Jackie L. M."
~subject:"Konsumentenverhalten"
~subject:"Service management"
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Konsumentenverhalten
Service management
Customer satisfaction
4
Customer service
4
Kundenservice
4
Kundenzufriedenheit
4
Cross-cultural management
3
Dienstleistungsqualität
3
Interkulturelles Management
3
Service quality
3
Consumer behaviour
2
Cultural identity
2
Kulturelle Identität
2
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Corporate culture
1
Customer attributions
1
Dienstleistung
1
Dienstleistungsmanagement
1
Dienstleistungssektor
1
Intercultural
1
Intercultural service encounters
1
Job satisfaction
1
Perceived cultural distance
1
Personal cultural orientations
1
Relationship marketing
1
Service delivery outcome
1
Service encounter
1
Service encounter quality
1
Service industry
1
Service outcome
1
Service role
1
Services
1
Unternehmenskultur
1
loyalty
1
patient participation
1
satisfaction
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self-efficacy
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Tam, Jackie L. M.
Gustafsson, Anders
9
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Gelbrich, Katja
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Sharma, Piyush
4
Sirianni, Nancy J.
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Bruhn, Manfred
3
Cheung, Fung Yi Millissa
3
Collier, Joel E.
3
Ferraro, Carla
3
Gouthier, Matthias
3
Groth, Markus
3
Hellström, Daniel
3
Huang, Zhuowei
3
Larivière, Bart
3
Li, Yi
3
Luczak, Holger
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
Schramm-Klein, Hanna
3
Sousa, Rui
3
Stauss, Bernd
3
Steinmann, Sascha
3
Subramony, Mahesh
3
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Journal of service research : JSR
1
Services marketing quarterly
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
2
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
3
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
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