Machado, Marcio C.; Telles, Renato; Sampaio, Paulo; … - In: Benchmarking: An International Journal 27 (2019) 7, pp. 2130-2147
integration of supply chain management (SCM) and quality management (QM). Design/methodology/approach: A systematic literature … review on SCM and QM was conducted to develop key performance measures related to six areas of integration between QM and SCM …) integration, a set of nine propositions about performance measures, that contribute to the integration of SCQM, were developed …