Teuteberg, Frank; Kluth, Martin; Ahlemann, Frederik; … - In: Benchmarking: An International Journal 20 (2013) 4, pp. 484-511
/methodology/approach – The authors' approach includes the use of metamodels and ontologies, which make the process models syntactically and … proposed approach depends strongly on the availability of appropriate metrics and ontologies, as well as on the annotation of … these ontologies to process models, which is a time‐consuming task. If large benchmarking clearing centers are established …