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~person:"Tombs, Alastair"
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Angestellte
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Customer service
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Tombs, Alastair
Merz, Joachim
18
Croner, Fritz
14
Zwick, Markus
12
Rauch, James E.
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Braun, Siegfried
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Fuhrmann, Jochen
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Ruhm, Christopher J.
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Schwerdt, Guido
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Winter-Ebmer, Rudolf
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Zweimüller, Josef
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Bieding, Fritz
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Heyman, Fredrik
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Littek, Wolfgang
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Nilsson, Mattias
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Pilossoph, Laura
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Svaleryd, Helena
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Vlachos, Jonas
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Zander, Ernst
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Baethge, Martin
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Benz, Matthias
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Dhyne, Emmanuel
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Dur, Robert A. J.
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Frey, Bruno S.
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Ribar, David C.
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Journal of management & organization : journal of Australian and New Zealand Academy of Management
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ECONIS (ZBW)
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Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
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