Morales, Miguel; Ladhari, Riadh; Reynoso, Javier; Toro, … - In: The Service Industries Journal 32 (2012) 16, pp. 2585-2605
This empirical study provides a thorough measurement analysis of the LibQUAL+™ scale for measuring library service quality. In particular, the study assesses the unidimensionality of the scale, the scale's psychometric properties and its factor structure. Data were gathered using a...