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~person:"Tse, Ying Kei"
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Tse, Ying Kei
Coombs, W. Timothy
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Journal of retailing and consumer services
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Transportation research / E : an international journal
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ECONIS (ZBW)
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Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
Saved in:
2
Examining customer perception and behaviour through social media research : an empirical study of the United Airlines overbooking crisis
Ma, Jie
;
Tse, Ying Kei
;
Wang, Xiaojun
;
Zhang, Minhao
- In:
Transportation research / E : an international journal
127
(
2019
),
pp. 192-205
Persistent link: https://www.econbiz.de/10012041131
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