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~person:"Ukko, Juhani"
~subject:"Betriebliche Wertschöpfung"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Services marketing"
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Betriebliche Wertschöpfung
Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
Services marketing
Performance measurement
5
Performance-Messung
5
Service quality
5
Beziehungsmarketing
3
Dienstleistungssektor
3
Performance management
3
Performance-Management
3
Relationship marketing
3
Service
3
Service industry
3
Bundling strategy
2
Business network
2
Customer service
2
Dienstleistungsmanagement
2
Kundenservice
2
Kundenzufriedenheit
2
Leistungsbündel
2
Performance
2
Service management
2
Unternehmensnetzwerk
2
Value creation
2
service
2
B-to-B-Marketing
1
B2B
1
Business-to-business marketing
1
Customer
1
Customer value
1
Dienstleistung
1
Industrial service
1
Industrie
1
Kundenwert
1
Lieferantenmanagement
1
Manufacturers' strategies
1
Manufacturing industries
1
Network
1
Outcome
1
Reflective practice
1
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English
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Ukko, Juhani
Bruhn, Manfred
37
Meffert, Heribert
18
Hadwich, Karsten
11
Kleinaltenkamp, Michael
11
Gustafsson, Anders
10
Fließ, Sabine
9
Stauss, Bernd
9
Bitner, Mary Jo
8
Edvardsson, Bo
8
Grönroos, Christian
8
Meyer, Anton
8
Benkenstein, Martin
7
Helkkula, Anu
7
Huang, Ming-Hui
7
Polese, Francesco
7
Vargo, Stephen L.
7
Witell, Lars
7
Gremler, Dwayne D.
6
Kowalkowski, Christian
6
Liljander, Veronica
6
McColl-Kennedy, Janet R.
6
Schmitz, Gertrud
6
Zeithaml, Valarie A.
6
Carrubbo, Luca
5
Gouthier, Matthias
5
Hogreve, Jens
5
Jaakkola, Elina
5
Lusch, Robert F.
5
Russell-Bennett, Rebekah
5
Rust, Roland T.
5
Strandvik, Tore
5
Sundbo, Jon
5
Wirtz, Jochen
5
Acedo-González, Francisco J.
4
Benoit, Sabine
4
Berry, Leonard L.
4
Blau, Benjamin
4
Corsten, Hans
4
Fisk, Raymond P.
4
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Published in...
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International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
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1
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
2
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
3
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
4
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
5
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
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