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~person:"Ukko, Juhani"
~subject:"Unternehmensnetzwerk"
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Unternehmensnetzwerk
Dienstleistungsqualität
7
Service quality
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Performance measurement
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Performance-Messung
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Customer satisfaction
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service
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Ukko, Juhani
Blau, Benjamin
4
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International journal of business performance management
1
International journal of quality & reliability management
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ECONIS (ZBW)
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Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
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