Raza, Syed Ali; Umer, Amna; Qureshi, Muhammad Asif; … - In: The TQM Journal 32 (2020) 6, pp. 1443-1466
Purpose: This study explores the service quality dimensions in Internet banking and their impact on e-customer’s satisfaction and e-customer’s loyalty. This study tries to inspect the structural association between Internet banking service quality, electronic customer satisfaction and...