Chen, Yihua; Visnjic, Ivanka; Parida, Vinit; Zhang, Zhengang - In: International Journal of Operations & Production Management 41 (2021) 5, pp. 694-722
Purpose: The authors seek to understand the process of digital servitization as a shift of manufacturing companies from the provision of standard products and services to smart solutions. Specifically, the authors focus on changes in the business model (i.e. the value proposition, the value...