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~person:"Wang, Chen-Ya"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Salespeople"
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Search: subject_exact:"Kunden-Hotline"
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Complaint management
Customer satisfaction
Salespeople
Customer service
4
Kundenservice
4
Consumer behaviour
2
Dienstleistungsqualität
2
Frontline employees
2
Gastgewerbe
2
Hospitality industry
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Verkaufspersonal
2
Arbeitskräfte
1
Artificial intelligence
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Beziehungsmarketing
1
Business ethics
1
Communication
1
Communication accommodation
1
Consumption value
1
Creativity
1
Cross-cultural management
1
Cross-cultural relations
1
Customer ingratiation
1
Customer loyalty
1
Customer-related outcomes
1
Emotion
1
Emotional response
1
Empathetic creativity
1
Empathetic intelligence
1
Employees' responses
1
Ethical dissonance
1
Ethics
1
Ethik
1
Fraudulent return
1
Hospital
1
Hotel industry
1
Hotellerie
1
Intercultural service encounter
1
Interkulturelle Beziehungen
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Wang, Chen-Ya
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
Stauss, Bernd
8
Barnes, Donald C.
6
Collier, Joel E.
6
Gelbrich, Katja
6
Gouthier, Matthias
6
Gruber, Thorsten
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Halperin, Basil
4
Hinterhuber, Hans H.
4
Ho, Benjamin
4
List, John A.
4
MacQuilken, Lisa
4
Medler-Liraz, Hana
4
Muir, Ian
4
Román, Sergio
4
Seidel, Wolfgang
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Zablah, Alex R.
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bonfanti, Angelo
3
Brady, Michael K.
3
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International journal of hospitality management
1
Journal of retailing and consumer services
1
Journal of service management
1
Service business
1
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ECONIS (ZBW)
4
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1
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
2
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
3
When customers want to become frontline employees : an exploratory study of decision factors and motivation types
Wang, Chen-Ya
;
Guchait, Priyanko
;
Chiang, Cheng-Hsin
; …
- In:
Service business
11
(
2017
)
4
,
pp. 871-900
Persistent link: https://www.econbiz.de/10011915017
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
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