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~person:"Wang, Karyn L."
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Wang, Karyn L.
Nguyen, Helena
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Journal of organizational effectiveness : people and performance ; JOEPP
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Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays
Wang, Karyn L.
;
Nguyen, Helena
;
Johnson, Anya
;
Groth, Markus
- In:
Psychology & Marketing
38
(
2021
)
12
,
pp. 2191-2208
Persistent link: https://www.econbiz.de/10012633177
Saved in:
2
Time to change : a review of organisational culture change in health care organisations
Johnson, Anya
;
Nguyen, Helena
;
Groth, Markus
;
Wang, Karyn L.
- In:
Journal of organizational effectiveness : people and …
3
(
2016
)
3
,
pp. 265-288
Persistent link: https://www.econbiz.de/10011576558
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