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~person:"Wieseke, Jan"
~subject:"Business-to-business marketing"
~subject:"Germany"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Business-to-business marketing
Germany
Unternehmenskultur
Beziehungsmarketing
22
Relationship marketing
22
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Reisevermittler
4
Travel agency
4
Employee retention
3
Mitarbeiterbindung
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
Arbeitszufriedenheit
2
B-to-B-Marketing
2
Corporate culture
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Erfolgsfaktor
2
Firm performance
2
Job satisfaction
2
Sales performance
2
Service industry
2
Services marketing
2
Success factor
2
Unternehmenserfolg
2
customer loyalty
2
Activation theory
1
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6
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
6
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2
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7
German
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Wieseke, Jan
Homburg, Christian
19
Huber, Frank
17
Bauer, Hans H.
13
Wiedmann, Klaus-Peter
13
Svensson, Göran
11
Herrmann, Andreas
8
Hilbert, Andreas
7
Kowalkowski, Christian
7
Terho, Harri
7
Walsh, Gianfranco
7
Casidy, Riza
6
Fürst, Andreas
6
Keränen, Joona
6
Krafft, Manfred
6
Naudé, Peter
6
Oehler, Andreas
6
Spiller, Achim
6
Vollhardt, Kai
6
Wangenheim, Florian von
6
Bayón, Tomás
5
Evanschitzky, Heiner
5
Hammerschmidt, Maik
5
Helmig, Bernd
5
Hennigs, Nadine
5
Itani, Omar S.
5
Meffert, Heribert
5
Regier, Stefanie
5
Rodriguez, Michael
5
Schwepker, Charles H. <Jr.>
5
Andersen, Poul Houman
4
Bendel, Klaus
4
Blut, Markus
4
Bruhn, Manfred
4
Burton, Jamie
4
Bush, Alan J.
4
Eggert, Andreas
4
Ernst, Holger
4
Gedenk, Karen
4
Gerpott, Torsten J.
4
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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ECONIS (ZBW)
8
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1
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8
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8
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date (oldest first)
1
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
2
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
3
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
4
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
5
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
6
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
7
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
8
Marktorientierung als Erfolgsfaktor in Dienstleistungsunternehmen : Anwendung und Erfolgswirkung der Marktorientierung im Tourismusbereich
Lingenfelder, Michael
;
Wieseke, Jan
;
Kraus, Florian
; …
- In:
Tourismus-Journal : Zeitschrift für …
8
(
2004
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10003357079
Saved in:
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