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~person:"Wieseke, Jan"
~subject:"Unternehmenserfolg"
~subject:"Unternehmenskultur"
~subject:"customer satisfaction"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Unternehmenserfolg
Unternehmenskultur
customer satisfaction
Beziehungsmarketing
22
Relationship marketing
22
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Germany
4
Reisevermittler
4
Travel agency
4
Employee retention
3
Mitarbeiterbindung
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
personal selling
3
Arbeitszufriedenheit
2
B-to-B-Marketing
2
Business-to-business marketing
2
Corporate culture
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Erfolgsfaktor
2
Firm performance
2
Job satisfaction
2
Sales performance
2
Service industry
2
Services marketing
2
Success factor
2
customer loyalty
2
Activation theory
1
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
5
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2
Non-commercial literature
2
Working Paper
2
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English
7
Author
All
Wieseke, Jan
Kumar, V.
6
Fongsuwan, Wanno
5
Anber Abraheem Shlash Mohammad
4
Fornell, Claes
4
Keramati, Abbas
4
Laukkanen, Tommi
4
Mehrabi, Hamed
4
Rahimi, Roya
4
Sridhar, Shrihari
4
Agnihotri, Raj
3
Akroush, Mamoun N.
3
Al-Refaie, Abbas
3
Anning-Dorson, Thomas
3
Ardyan, Elia
3
Auh, Seigyoung
3
Blomme, Robert J.
3
Chaker, Nawar N.
3
Eisingerich, Andreas B
3
Fatima, Johra Kayeser
3
Gong, Taeshik
3
Gustafsson, Anders
3
Homburg, Christian
3
Honyenuga, Ben Q.
3
Hoyer, Wayne D.
3
Josiassen, Alexander
3
Klaus, Philipp
3
Lee, Ju-Yeon
3
Luo, Xueming
3
Makanyeza, Charles
3
Mavondo, Felix
3
Milfelner, Borut
3
Mithas, Sunil
3
Mokhtar, Sany Sanuri Mohd
3
Morgeson, Forrest V., III.
3
Palmatier, Robert W.
3
Popp, Bastian
3
Rahman, Zillur
3
Tajeddini, Kayhan
3
Trimetsoontorn, Jirasek
3
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Published in...
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Journal of marketing
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
7
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1
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
2
Engaging customers in coproduction processes : how value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction intensity
Haumann, Till
;
Güntürkün, Pascal
;
Schons, Laura Marie
; …
- In:
Journal of marketing
79
(
2015
)
6
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011410742
Saved in:
3
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
4
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
5
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
6
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
7
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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