Finnegan, David; Willcocks, Leslie - In: Journal of Enterprise Information Management 19 (2006) 6, pp. 568-590
relationship management (CRM) system from a knowledge management perspective to a contemporary (1999‐2004) situation within a UK … CRM system from a knowledge management perspective with a specific focus on sub‐cultures, psychological contracts, how …‐cultures, psychological contracts, how tacit knowledge is surfaced and transferred, and with what effects on implementation. Design …