Williams, Colin C.; Fuenmayor, Amadeo; Dasí, Sonia - In: The Service Industries Journal 31 (2011) 12, pp. 1931-1942
Environmental issues are demanding deep changes, both by governments as well as by the private sector through strategic management, across all sectors. This is particularly the case in the automotive services sector, where the need to reduce CO<sub>2</sub> emissions has become a central target. In this...