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~person:"Wu, Luorong"
~subject:"Kundenzufriedenheit"
~subject:"Online-Marketing"
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Kundenzufriedenheit
Online-Marketing
Consumer behaviour
34
Konsumentenverhalten
34
Customer satisfaction
11
Dienstleistungsqualität
8
Internet marketing
8
Service quality
8
Beziehungsmarketing
7
Online retailing
7
Online-Handel
7
Relationship marketing
7
Viral marketing
7
Virales Marketing
7
Experiment
6
Gastronomie
6
Restaurant industry
6
Beschwerdemanagement
4
Complaint management
4
Consumer behavior
4
Emotion
4
Experimental design
4
Social Web
4
Social web
4
online reviews
4
Brand management
3
Holiday behaviour
3
Markenführung
3
Urlaubsverhalten
3
Aesthetics
2
Brand image
2
CSR
2
Confidence
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Crowding
2
Dienstleistungssektor
2
Ethnic group
2
Ethnische Gruppe
2
Fundraising
2
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Undetermined
15
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17
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17
Aufsatz in Zeitschrift
17
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English
17
Author
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Wu, Luorong
Han, Heesup
55
Mattila, Anna S.
30
Usman, Osly
29
Bilgihan, Anil
20
Wong, IpKin Anthony
19
Loureiro, Sandra Maria Correia
18
Dwivedi, Yogesh Kumar
17
Filieri, Raffaele
17
Law, Chun Hung Roberts
17
Prentice, Catherine
17
Balaji, M. S.
16
Jang, Soocheong
16
Prayag, Girish
16
Quach, Sara
16
Sreejesh, S.
16
Hollebeek, Linda D.
15
Hyun, Sunghyup Sean
15
Klaus, Philipp
15
Rita, Paulo
14
Rather, Raouf Ahmad
13
Söderlund, Magnus
13
Verhoef, Peter C.
13
Aksoy, Lerzan
12
Ghose, Anindya
12
Gustafsson, Anders
12
Ko, Eunju
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Amin, Muslim
11
Bang, Nguyen
11
Flavián Blanco, Carlos
11
Izogo, Ernest Emeka
11
Khan, Imran
11
Kim, Woo Gon
11
Okumus, Fevzi
11
Prashar, Sanjeev
11
Rahman, Zillur
11
Sparks, Beverley
11
Tang, Liang
11
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International journal of hospitality management
4
International journal of contemporary hospitality management
3
Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
17
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1
How does mobile social media sharing benefit travel experiences?
Chen, Ye
;
Liu, Yuqing
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
4
,
pp. 841-858
Persistent link: https://www.econbiz.de/10014245657
Saved in:
2
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
3
Feeling luxe : a topic modeling × emotion detection analysis of luxury hotel experiences
Wu, Luorong
;
Yang, Wan
;
Gao, Yixing
;
Ma, Shihan
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1425-1452
Persistent link: https://www.econbiz.de/10014424449
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
Marketing online food images via color saturation : a sensory imagery perspective
Liu, Qing
;
Wu, Luorong
;
Yu, Xi
;
Huang, Huiling
- In:
Journal of business research : JBR
151
(
2022
),
pp. 366-378
Persistent link: https://www.econbiz.de/10013459820
Saved in:
6
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
7
The effect of online interaction and trust on consumers' value co-creation behavior in the online travel community
Shen, Han
;
Wu, Luorong
;
Yi, Sitong
;
Xue, Lan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 418-428
Persistent link: https://www.econbiz.de/10012289345
Saved in:
8
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
9
Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
10
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
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