Mackelprang, Alan W.; Jayaram, Jayanth; Xu, Kefeng - In: International Journal of Production Economics 138 (2012) 1, pp. 183-194
This research specifically examines the direct and indirect effects of job specific training and training in quality … does job specific training. However, this effect is not universal. In “Service Shop” settings, job specific training was … job specific training and quality management training and their differential effects on employee capability and service …