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~person:"Yang, Hsu-Hao"
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Yang, Hsu-Hao
Chen, K.S.
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Managing service quality : MSQ ; an international journal
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OLC EcoSci
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A performance index approach to managing service quality
Yang, Hsu-Hao
;
Chen, K.S.
- In:
Managing service quality : MSQ ; an international journal
10
(
2000
)
5
,
pp. 273-278
Persistent link: https://www.econbiz.de/10007177764
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