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~person:"Yanovitch, Teri"
~subject:"Coaching"
~subject:"Dienstleistungsqualität"
~type_genre:"Guidebook"
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Unleashing excellence : the complete guide to ultimate customer service
Snow, Dennis
;
Yanovitch, Teri
-
2010
-
2nd ed., updated and expanded
Persistent link: https://www.econbiz.de/10009234939
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