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~person:"Yavas, Ugur"
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Yavas, Ugur
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Jha, Subhash
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance
Jha, Subhash
;
Balaji, M.S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European Journal of Marketing
51
(
2017
)
2
,
pp. 282-303
explains the relationships among role overload (RO), customer orientation (CO), service
interaction
quality
(IQ), customer …
Persistent link: https://www.econbiz.de/10014723487
Saved in:
3
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
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