Yuzhakov, V. - In: Public administration issues (2012) 2, pp. 5-22
improving the quality of public services are not a reason for complacency. There are still a lot of problems with the quality of … achieve a high level of customers satisfaction with the quality of public services both the current efforts on inculcating … public services. Yet, they show that the efforts on improving the quality of services are useful and must continue. To …