Plumb, Ion; Zamfir, Andreea - In: The AMFITEATRU ECONOMIC journal 11 (2009) 26, pp. 373-382
The knowledge-based economy, along with the impact of information society technologies, presents the service … knowledge-based economy could influence the quality management of service organizations. The study reveals that the actors … part of the management of services, became more important within the knowledge-based economy as compared to the traditional …