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~person:"Zaugg, Alexandra Daniela"
~subject:"Management control"
~subject:"Relationship marketing"
~type_genre:"Interview"
~type_genre:"Working Paper"
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Management control
Relationship marketing
Beschwerdemanagement
5
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Consumer behaviour
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Konsumentenverhalten
5
E-commerce
4
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Mobile communications
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Zaugg, Alexandra Daniela
Becker, Wolfgang
41
Van den Poel, Dirk
27
Homburg, Christian
16
Bauer, Hans H.
15
Lingnau, Volker
10
Piller, Frank T.
10
Bayón, Tomás
8
Burmann, Christoph
7
Murphy, Brian B.
7
Wangenheim, Florian von
7
Corsten, Hans
6
Degryse, Hans
6
Hoffjan, Andreas
6
Krafft, Manfred
6
Levy, Daniel C.
6
Spiller, Achim
6
Young, Andrew T.
6
Biel, Alfred
5
Elhauge, Einer
5
Hammerschmidt, Maik
5
Helm, Roland
5
Helmig, Bernd
5
Hirsch, Bernhard
5
Icks, Heiko
5
Kesten, Ralf
5
Leimstoll, Uwe
5
Maguiness, Paul
5
Neslin, Scott A.
5
Odekerken-Schröder, Gaby
5
Oehler, Andreas
5
Pescott, Chris
5
Scherm, Ewald
5
Schwarz, Rainer
5
Sudhir, K.
5
Aflaki, Sam
4
Alioski, Adrian
4
Ascarza, Eva
4
Baecke, Philippe
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Bouckaert, Jan
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
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ECONIS (ZBW)
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A conceptual analysis of the e-channel's multifaceted nature in the 21st century
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791537
Saved in:
2
Beschwerdefördernde Gestaltung von Online-Beschwerdemöglichkeiten
Gubelmann, Patrick
;
Adi, Daniel
;
Borean, Alessandro
; …
-
2007
Persistent link: https://www.econbiz.de/10003791538
Saved in:
3
Online complaint
management
@Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791818
Saved in:
4
Der Einfluss von Kundenbindung auf das kanalspezifische Informations- und Beschwerdeverhalten
Zaugg, Alexandra Daniela
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003471182
Saved in:
5
Channelspecific complaint behaviour : the case of online complaining
Zaugg, Alexandra Daniela
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003468452
Saved in:
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