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~person:"Zhang, Chun"
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Customer satisfaction
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Dienstleistungsqualität
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Physical attractiveness
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Zhang, Chun
Sierminska, Eva
7
Li, Yaoqi
3
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Journal of business research : JBR
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Can beauty save service failures? : the role of recovery employees'
physical
attractiveness
in the tourism industry
Li, Yaoqi
;
Zhang, Chun
;
Fang, Shujie
- In:
Journal of business research : JBR
141
(
2022
),
pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
Saved in:
2
Is beauty a premium? : a study of the
physical
attractiveness
effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Saved in:
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