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~person:"Zhou, Yong-Pin"
~subject:"Germany"
~subject:"Outsourcing"
~type_genre:"Article in journal"
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Zhou, Yong-Pin
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Manufacturing & service operations management : M & SOM
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Call-routing schemes for call-center outsourcing
Gans, Noah
;
Zhou, Yong-Pin
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10003438317
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