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~person:"Zondler, Jochen"
~subject:"Kundenzufriedenheit"
~type_genre:"Case study"
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Kundenzufriedenheit
Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Zondler, Jochen
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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ECONIS (ZBW)
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Bausteine für eine hohe Kundenzufriedenheit bei der Gmünder Ersatzkasse (GEK)
Zondler, Jochen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 501-539)
.
2008
Persistent link: https://www.econbiz.de/10003708642
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