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~person:"Zopounidis, Constantin"
~subject:"Customer satisfaction"
~type_genre:"Book section"
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Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
Grigoroudis, Evangelos
;
Tsitsiridi, Elpida
;
Zopounidis, …
- In:
Operations research models in banking management
,
(pp. 5-27)
.
2013
Persistent link: https://www.econbiz.de/10009739307
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