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~person:"Zopounidis, Constantin"
~subject:"Data envelopment analysis"
~subject:"Emerging economies"
~subject:"Event study"
~subject:"Financial engineering"
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Data envelopment analysis
Emerging economies
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Customer satisfaction
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Data-Envelopment-Analyse
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Zopounidis, Constantin
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Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
Grigoroudis, Evangelos
;
Tsitsiridi, Elpida
;
Zopounidis, …
- In:
Operations research models in banking management
,
(pp. 5-27)
.
2013
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