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ASYMPTOTIC OPTIMALITY
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BACK OPTION
1
CONSTRAINTS
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CONTACT CENTERS
1
EXPONENTIAL SERVERS
1
HEAVY-TRAFFIC LIMITS
1
MULTICLASS QUEUING-NETWORKS
1
SCHEDULING CONTROL
1
STATE-SPACE COLLAPSE
1
SYSTEMS
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call centers
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contracts
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heavy traffic
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optimal control
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outsourcing
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Milner, JM
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Olsen, TL
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Service-level agreements in call centers: Perils and prescriptions
Milner, JM
;
Olsen, TL
-
2008
heavy-traffic
analyses. We argue that including terms reflecting the second moment of delay in a contract would be …
Persistent link: https://www.econbiz.de/10009431040
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