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~source:"econis"
~subject:"Airline"
~type_genre:"Fallstudie"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
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32
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Hvass, Kristian A.
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Journal of air transport management
1
Services marketing cases in emerging markets : an asian perspective
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
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2
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
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3
Looking beyond the runway : airlines innovating with best practices while facing realities
Taneja, Nawal K.
-
2010
Persistent link: https://www.econbiz.de/10008667741
Saved in:
4
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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