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~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Lieferkette"
~subject:"Relationship marketing"
~type_genre:"Fallstudie"
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Dienstleistungsqualität
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Qualitätsmanagement
385
Quality management
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81
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40
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36
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Global supply chain quality management : product recalls and their impact
3
International journal of services and operations management
3
Quality management journal : QMJ
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Europäische Hochschulschriften / 5
2
International journal of production research
2
International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
International journal of services technology and management
2
Supply chain management : an international journal
2
World class applications of Six Sigma : [real world examples of success]
2
Benchmarking : an international journal ; BIJ
1
Cases on branding strategies and product development : successes and pitfalls
1
Dienstleistungscontrolling
1
ERIM report series research in management
1
Erfolgreiches Management
1
Gabler-Edition Wissenschaft
1
Gabler-Edition Wissenschaft / Business-to-Business-Marketing
1
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
International journal of management & enterprise development : IJMED
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
International journal of quality and innovation
1
International journal of quality and service sciences
1
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Managing service quality : MSQ ; an international journal
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Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
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Supply chain integration - modeling, optimization, and applications
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The journal of business & industrial marketing
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The service industries journal
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ECONIS (ZBW)
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Beschwerdemanagement als Instrument der Kundenorientierung : eine empirische Untersuchung zu den Implementierungsproblemen und Gestaltungsmöglichkeiten von Beschwerdemanagement in...
Bayraktar, Osman
-
2011
Im zunehmend intensiven Wettbewerb um Marktanteile bzw. Kunden spielt Beschwerdemanagement eine zentrale Rolle. Denn mit der Einführung und Umsetzung eines Beschwerdemanagementsystems können Kundenzufriedenheit wiederhergestellt und die Unternehmensprozesse anhand der Beschwerdeinformationen...
Persistent link: https://www.econbiz.de/10009682935
Saved in:
2
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
3
Global supply chain quality management : product recalls and their impact
Flynn, Barbara Bechler
(
ed.
);
Zhao, Xiande
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10010464842
Saved in:
4
CHIC Group Global Co., Ltd.
Li, Luo
;
Zhao, Xiande
;
Flynn, Barbara Bechler
- In:
Global supply chain quality management : product …
,
(pp. 179-192)
.
2015
Persistent link: https://www.econbiz.de/10010473140
Saved in:
5
Bright Dairy
Zhao, TingTing
;
Fan, Xiucheng
- In:
Global supply chain quality management : product …
,
(pp. 169-178)
.
2015
Persistent link: https://www.econbiz.de/10010473144
Saved in:
6
Dongfeng-Peugeot-Citroen Automobile Co., Ltd.
Liu, Xueyuan
- In:
Global supply chain quality management : product …
,
(pp. 137-152)
.
2015
Persistent link: https://www.econbiz.de/10010473149
Saved in:
7
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
8
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
9
Quality control and supply chain management : a contextual perspective and a case study
Jraisat, Luai E.
;
Sawalha, Ihab H.
- In:
Supply chain management : an international journal
18
(
2013
)
2
,
pp. 194-207
Persistent link: https://www.econbiz.de/10009758411
Saved in:
10
Motorola's global financial supply chain strategy
Blackman, Ian D.
;
Holland, Christopher P.
;
Westcott, Timothy
- In:
Supply chain management : an international journal
18
(
2013
)
2
,
pp. 132-147
Persistent link: https://www.econbiz.de/10009758418
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