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~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Management"
~subject:"Personalization"
~type_genre:"Aufsatz im Buch"
~type_genre:"Fallstudiensammlung"
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Dienstleistungsqualität
Management
Personalization
Beziehungsmarketing
3,386
Relationship marketing
3,386
Deutschland
680
Germany
679
Theorie
488
Theory
488
Consumer behaviour
455
Konsumentenverhalten
455
Event marketing
367
Event-Marketing
367
Customer satisfaction
260
Kundenzufriedenheit
260
Marketingmanagement
260
Marketing management
259
Social Web
227
Social web
227
Lieferantenmanagement
225
Supplier relationship management
225
E-commerce
213
Electronic Commerce
213
Brand management
193
Markenführung
193
Service quality
187
USA
171
United States
171
Customer integration
149
Kundenintegration
149
Customer value
148
Kundenwert
148
Internet marketing
122
Online-Marketing
122
Innovation management
116
Innovationsmanagement
116
Erfolgsfaktor
111
Success factor
111
Online retailing
104
Online-Handel
104
Customer service
94
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94
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225
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7
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Aufsatz im Buch
Fallstudiensammlung
Article in journal
3,543
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3,543
Book section
225
Hochschulschrift
136
Thesis
110
Graue Literatur
102
Non-commercial literature
102
Collection of articles of several authors
71
Sammelwerk
71
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57
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Aufsatzsammlung
56
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39
Bibliography included
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33
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33
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30
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30
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22
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22
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19
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18
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5
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English
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German
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Bruhn, Manfred
7
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5
Georgi, Dominik
4
Coenen, Christian
3
Gouthier, Matthias H. J.
3
Benkenstein, Martin
2
Berry, Leonard L.
2
Büttgen, Marion
2
Dreyer, Axel
2
Edvardsson, Bo
2
Gummesson, Evert
2
Hadwich, Karsten
2
Hansen, Ursula
2
Hennig-Thurau, Thorsten
2
Herrmann, Andreas
2
Homburg, Christian
2
Klausegger, Claudia
2
Köhler, Richard
2
Ledingham, John A.
2
Meyer, Anton
2
Nerdinger, Friedemann W.
2
Neumann, Andreas W.
2
Pepels, Werner
2
Plinke, Wulff
2
Scharitzer, Dieter
2
Aakash, Aakash
1
Aggarwal, Anu Gupta
1
Ahlert, Martin
1
Aji, Bagus Wicaksono
1
Al-Hakmani, Ali
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Amarullah, Fitriany
1
Amer, Mahmoud
1
Ammler, Stefanie
1
Ang, Pheng Huat
1
Aresti, Andreas
1
Arzenheimer, Marc
1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
9
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Handbook of research on customer engagement
4
Service quality and management
4
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
4
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
3
Electronic Services
3
Interaktionen im Dienstleistungsbereich
3
Kundenbeziehungen im Dienstleistungsbereich
3
Marketing in the new global order : challenges and opportunities
3
Recent developments in Vietnamese business and finance
3
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
3
Customer Experience : Forum Dienstleistungsmanagement
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
2
Enhancing knowledge development in marketing ; Vol. 21
2
Erfolgswissen von 12 bekannten Managementtrainern
2
How to succeed in the digital age : strategies from 17 top managers
2
Kulturmarketing
2
Kundenorientierung im Touristikmanagement
2
Praxis der Personalisierung im Handel : mit zeitgemäßen E-Commerce-Konzepten Umsatz und Kundenwert steigern
2
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
2
Professionalisierung im Sportmanagement : Beiträge des 1. Kölner Sportökonomie-Kongresses
2
Research handbook on services management
2
Strategies and tools for managing connected consumers
2
The business of events management
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
A handbook of management theories and models for office environments and services
1
AI-driven marketing research and data analytics
1
Advances in applied business research : the L.A.B.S. initiative
1
Antecedents and outcomes of employee-based brand equity
1
Applied economics, business and development
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Bank 2025 : digital meets stationär
1
Banken, Finanzierung und Unternehmensführung : Festschrift für Karl Lohmann zum 65. Geburtstag
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
Brand management ; Vol. 2
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Branding and sustainable competitive advantage : building virtual presence
1
Business and management issues in the global and digital era : Indonesian perspectives
1
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ECONIS (ZBW)
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232
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1
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
2
The customer
experience
with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
3
The impact of Artificial Intelligence-driven recommendation on customer
experience
in e-retailing
Patnaik, Priyadarsini
- In:
Artificial intelligence and digital diversity …
,
(pp. 253-275)
.
2022
Persistent link: https://www.econbiz.de/10014391761
Saved in:
4
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
5
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
6
Enhancing engagement with personalized recommendations with AI-powered recommender systems
Hondoma, Thanks
- In:
AI-driven marketing research and data analytics
,
(pp. 162-181)
.
2024
Persistent link: https://www.econbiz.de/10014558904
Saved in:
7
Augmented Reality (AR) in retailing : customers'
experience
in luxury fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
Saved in:
8
Revolutionizing customer service and
experience
: the impact of artificial intelligence
Rana, Richa
;
Hatibaruah, Pratibha Das
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 253-275)
.
2024
Persistent link: https://www.econbiz.de/10014465952
Saved in:
9
The lotus in the mud : a conceptual model of livestream yoga service
experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
10
Digital customer
experience
: an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
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