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~source:"econis"
~subject:"Dienstleistungsqualität"
~type_genre:"Book section"
~type_genre:"Fallstudie"
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Search: subject:"Verbraucherzufriedenheit"
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Dienstleistungsqualität
Customer satisfaction
874
Kundenzufriedenheit
874
Beziehungsmarketing
271
Relationship marketing
271
Service quality
167
Consumer behaviour
114
Konsumentenverhalten
114
Deutschland
106
Germany
105
Measurement
76
Messung
76
Customer service
42
Kundenservice
42
Arbeitszufriedenheit
41
Job satisfaction
41
Qualitätsmanagement
40
Quality management
38
Online retailing
37
Online-Handel
37
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32
Hotellerie
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Theorie
32
Theory
32
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31
Social web
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USA
30
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27
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27
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25
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25
Lieferantenmanagement
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Supplier relationship management
25
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5,238
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5,238
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148
Graue Literatur
71
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71
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62
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53
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53
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45
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45
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40
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English
128
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Pepels, Werner
4
Benkenstein, Martin
2
Bharati, Pratyush
2
Chaudhury, Abhijit
2
Coenen, Christian
2
Gouthier, Matthias H. J.
2
Nuttawut Rojniruttikul
2
Ray, Nilanjan
2
Aakash, Aakash
1
Adapa, Sujana
1
Aggarwal, Anu Gupta
1
Agrawal, Akash
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Muhammad Ovais
1
Aji, Bagus Wicaksono
1
Akgül, Yakup
1
Altinay, Levent
1
Appel-Meulenbroek, Rianne
1
Ariffin, Ahmad Azmi M.
1
Ariyanti, M.
1
Arora, Renu
1
Assimakopoulos, Costas
1
Ates, Zelal
1
Athanassopoulos, Antreas D.
1
Auh, Seigyoung
1
Ayertey, Samuel
1
Ba, Sulin
1
Baeshen, Mashhour H.
1
Baker, Susan
1
Bakır, Mahmut
1
Balqiah, Tengku Ezni
1
Bassler, Dina
1
Bauer, Hans H.
1
Bayón, Tomás
1
Bellini, Carlo Gabriel Porto
1
Beynon, Malcolm
1
Bhaskar, N. Udaya
1
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1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
5
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
E-manufacturing and E-service strategies in contemporary organizations
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
E-marketing in developed and developing countries : emerging practices
2
Enhancing knowledge development in marketing ; Vol. 21
2
Global cases on hospitality industry
2
Grundlagen des After Sales Marketing
2
Handbook of research on customer engagement
2
Innovations in certain areas of organization management and marketing
2
Kundenorientierung im Touristikmanagement
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marketing in the new global order : challenges and opportunities
2
Modern analysis of customer surveys : with applications using R
2
Recent developments in Vietnamese business and finance
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
Tourism management : research, policies, practice
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Advances in Management Research : Emerging Challenges and Trends
1
Advances in applied business research : the L.A.B.S. initiative
1
Advances in banking technology and management : impacts of ICT and CRM
1
Anforderungsgerechte Produkt- und Dienstleistungsentwicklung im Rahmen des Wuppertaler Generic-Management-Konzeptes
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Benchmarking : an international journal ; BIJ
1
Branding and sustainable competitive advantage : building virtual presence
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business infrastructure for sustainability in developing economies
1
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
1
Cases on managing e-services
1
Challenges and trends in modern banking
1
Comparative advantage in the knowledge economy : a national and organizational resource
1
Consumer behavior, organizational development, and electronic commerce : emerging issues for advancing modern socioeconomies
1
Cruise tourism and society : a socio-economic perspective
1
Customer service : empowerment and entrapment
1
Customer-oriented global supply chains : concepts for effective management
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
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ECONIS (ZBW)
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Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
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2
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
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3
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
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4
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
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5
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
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6
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
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7
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
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8
Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
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9
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
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10
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
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