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~source:"econis"
~subject:"Dienstleistungsqualität"
~type_genre:"Fallstudie"
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Search: subject:"Verbraucherzufriedenheit"
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Dienstleistungsqualität
Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
32
Relationship marketing
32
Service quality
24
Deutschland
21
Germany
20
Qualitätsmanagement
14
Verbraucherzufriedenheit
13
Measurement
12
Messung
12
Quality management
12
Prozessmanagement
8
Customer service
7
Kundenservice
7
Arbeitszufriedenheit
6
Business process management
6
India
6
Indien
6
Job satisfaction
6
USA
6
United States
6
Bank
5
Erfolgsfaktor
5
Holiday behaviour
5
Hotel industry
5
Hotellerie
5
Kundenorientierung
5
Lieferantenmanagement
5
Success factor
5
Supplier relationship management
5
Taiwan
5
Urlaubsverhalten
5
Airline
4
Beschwerdemanagement
4
China
4
Complaint management
4
Consumer behaviour
4
Dienstleistungsmanagement
4
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Article
21
Book / Working Paper
3
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Fallstudie
Article in journal
5,238
Aufsatz in Zeitschrift
5,238
Aufsatz im Buch
148
Book section
148
Graue Literatur
71
Non-commercial literature
71
Hochschulschrift
62
Conference paper
53
Konferenzbeitrag
53
Arbeitspapier
45
Working Paper
45
Thesis
40
Case study
24
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
10
Aufsatzsammlung
9
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
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3
Guidebook
3
Ratgeber
3
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2
Bibliography included
2
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2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
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1
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1
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1
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1
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English
21
German
3
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Adapa, Sujana
1
Altinay, Levent
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Baker, Susan
1
Bhaskar, N. Udaya
1
Bose, S. K.
1
Brege, Staffan
1
Camarero, Carmen
1
Chahal, Hardeep
1
Chan, Ya-hui
1
Chen, Li-fei
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Chen, Yu-fen
1
Chong, Rita
1
Chuancharoen, Supakij
1
Clark, Moira
1
Dadfar, Hossein
1
Devi, P. Uma Maheswari
1
Egg, Gerrit
1
Fisher, Michelle
1
Georgiadis, Christos K.
1
Gummesson, Evert
1
Haddad, Abeer
1
Horbel, Chris
1
Hvass, Kristian A.
1
Ji, Ping
1
Kanchana, Rapee
1
Kannan, N. G.
1
Kannan, Vanumamalai
1
Kumari, Neetu
1
Kuo, Ying-feng
1
Lee, Louisa Y. S.
1
Lin, Binshan
1
Lin, Shu-ping
1
Mengüç, Bülent
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Mo, Huai-en
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management : research, policies, practice
2
Benchmarking : an international journal ; BIJ
1
Information systems and e-business management : ISeB
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of air transport management
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management research review
1
Online banking security measures and data protection
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Services marketing cases in emerging markets : an asian perspective
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
Showing
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24
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1
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
2
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
3
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
4
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
5
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
6
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
7
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
8
Investigating customer satisfaction dimensions with service quality of online auctions : an empirical investigation of e-Bay
Papaioannou, Eugenia
;
Assimakopoulos, Costas
; …
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 313-330
Persistent link: https://www.econbiz.de/10009742906
Saved in:
9
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
Saved in:
10
Attendees' perspectives on the service quality of an exhibition organizer : a case study of a tourism exhibition
Chen, Yu-fen
;
Mo, Huai-en
- In:
Tourism management perspectives : TMP
1
(
2012
),
pp. 28-33
Persistent link: https://www.econbiz.de/10009704387
Saved in:
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