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~source:"econis"
~subject:"E-Mail"
~type_genre:"Arbeitspapier"
~type_genre:"Conference paper"
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Search: subject_exact:"Complaint management"
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Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
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Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581336
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