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Gibbs, Tanya
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Ashill, Nicholas J.
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Rod, Michel
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Journal of retailing and consumer services
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
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The international journal of bank marketing : IJBM
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Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
2
Elections with multiple positive and negative votes
Gibbs, Tanya
;
Chappell, Henry W.
- In:
Homo oeconomicus : HOE ; journal of behavioral and …
38
(
2021
)
1/4
,
pp. 37-47
Persistent link: https://www.econbiz.de/10012795218
Saved in:
3
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
4
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
5
A study of service worker burnout in Russia
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Boundary spanning elements and the marketing function …
,
(pp. 33-47)
.
2015
Persistent link: https://www.econbiz.de/10010506736
Saved in:
6
The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia
Gibbs, Tanya
;
Ashill, Nicholas J.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 305-326
Persistent link: https://www.econbiz.de/10009782597
Saved in:
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