Afflerbach, Patrick; Bolsinger, Manuel; Röglinger, … - In: Business Research 9 (2016) 2, pp. 335-375
dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body …, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To …