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Chang, Chai-Jung
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Chang, Chung‐Chau
1
Cheng, Yin-Hui
1
Cheng, Yin‐Hui
1
Chuang, Shih-Chieh
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Chuang, Shih‐Chieh
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Huang, Tien‐Ying
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Journal of behavioral decision making
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The service industries journal
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OLC EcoSci
ECONIS (ZBW)
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The effect of service failure types and service recovery on customer satisfaction: a mental accounting perspective
Chuang, Shih-Chieh
;
Cheng, Yin-Hui
;
Chang, Chai-Jung
; …
- In:
The service industries journal
32
(
2012
)
2
,
pp. 257-272
Persistent link: https://www.econbiz.de/10009819554
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2
The Compromise Effect in Choosing for Others
Chang, Chung‐Chau
;
Chuang, Shih‐Chieh
;
Cheng, Yin‐Hui
- In:
Journal of behavioral decision making
25
(
2012
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10009843825
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