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Glushko, Robert J.
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Nomorosa, Karen Joy
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Information systems and e-business management : ISeB
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Substituting Information for Interaction: A Framework for Personalization in Service Encounters and Service Systems
Glushko, Robert J.
;
Nomorosa, Karen Joy
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10010075713
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Designing service systems by bridging the "front stage" and "back stage"
Glushko, Robert J.
;
Tabas, Lindsay
- In:
Information systems and e-business management : ISeB
7
(
2009
)
4
,
pp. 407-427
Persistent link: https://www.econbiz.de/10009851076
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