Ukko, Juhani; Pekkola, Sanna; Saunila, Minna; Rantala, Tero - In: International Journal of Business Performance Management 16 (2015) 2/3, pp. 214-229
The need for a performance measurement system for the industrial service network has been presented in a prior study of … context. This study presents a conceptual process model for the design of a performance measurement system for the industrial … service network on the basis of the relevant literature. The study highlights that the state of the network, services and …