Gokalp Aras, N. Ela; Kabadayi, Sertan; Ozeren, Emir; … - In: Journal of Services Marketing 35 (2021) 7, pp. 962-976
Purpose: This paper aims to provide a comprehensive understanding of factors that contribute to refugees’ exclusion from health-care services. More specifically, using institutional theory, this paper identifies regulative pillar-, normative pillar- and cultural/cognitive pillar-related...