Schlesinger, Walesska; Cervera, Amparo; … - In: EuroMed Journal of Business 10 (2015) 3, pp. 327-337
Purpose – The purpose of this paper is to examine quality of service experience as reported by tourists in seven northern and southern Mediterranean cities. Design/methodology/approach – A self-report study was used to gather data from 1,362 tourists. Once validity of Otto and Ritchie’s...