Sweis, Rateb J; Mahmoud Saleh, Firas Izzat; Dahiyat, … - In: Benchmarking: An International Journal 23 (2016) 1, pp. 236-261
Purpose – The purpose of this paper is to aggregate significant part of debates in the field of International Non-Governmental Organizations (INGOs) toward performance improvement by benchmarking of the Total Quality Management (TQM) practices, and to propose TQM-Benchmarking model as a seed...